Return Policy

Our Policy

Once a product has been successfully delivered and accepted by the customer, it is not eligible for return. We ask that you carefully inspect your order at the time of delivery before accepting it. Because of the nature of our products, we are unable to accept returns for reasons such as a change of mind, incorrect size selection, or personal preference once an item has been accepted.

Exceptions

We will accept a return or offer a replacement only in the following cases:

• You received the wrong item (a different product than what you ordered).
• The item arrived defective or damaged, verified upon inspection.

In these cases, you must notify us within 48 hours of delivery, along with clear photos or video of the item and its packaging. Claims made after this window, or without sufficient evidence, may not be eligible.

How To Request A Return

Contact us via our contact page with your order number, a description of the issue, and supporting photos. Our team will review your request and respond with next steps within 1–2 business days.

Refunds

Approved returns under the exceptions above will be resolved via replacement where possible, or a refund to your original payment method (for bKash/Nagad orders) or as store credit, at our discretion. Cash on Delivery refunds, where applicable, will be arranged directly with you.

Non-Returnable Items

Items that show signs of wear, washing, or alteration, or that are missing original tags or packaging, are not eligible for return even under the exceptions above.